1. About This Policy

Sader Good Care Pty Ltd (ABN 35 652 550 519, NDIS Registration 4-J974K3F) is committed to protecting the privacy of our participants, families, carers, staff, and website visitors.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

• Personal details: Name, date of birth, address, phone number, email address
• NDIS information: NDIS number, plan details, support needs and goals
• Health information: Disability, medical conditions, medications, and support requirements
• Emergency contacts: Names and contact details of family members or carers
• Financial information: Bank details (for payment processing only)
• Cultural and religious information: Where relevant to providing culturally appropriate support
• Staff information: Employment details, qualifications, NDIS Worker Screening clearances, WWCC

We collect information directly from you, your legal guardian, support coordinator, or other service providers involved in your care, with your consent.

3. How We Use Your Information

We use your personal information to:

• Provide NDIS support services tailored to your needs and goals
• Communicate with you about your services and appointments
• Fulfil our obligations as an NDIS registered provider
• Process payments and manage invoicing through the NDIS portal
• Maintain accurate records as required by law and NDIS Practice Standards
• Respond to complaints and improve our services
• Conduct staff employment checks and manage our team
• Send you relevant updates about our services (with your consent)

We use your personal information for the purposes described above, which may also include administration, safety and incident management, meeting our regulatory obligations as an NDIS provider, and other purposes permitted or required by law.

4. Sharing Your Information

We may share your personal information with:

• NDIS Quality and Safeguards Commission: as required by law
• Other support providers: to coordinate your care, with your consent
• Your support coordinator or plan manager: as needed to manage your plan
• Medical professionals: in the event of an emergency
• Government agencies: where required by law or court order

We will never sell, rent, or trade your personal information to third parties for commercial purposes.

We will always seek your consent before sharing your information, except where required by law or in an emergency situation.

5. Storing & Protecting Your Information

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your information, including:

• Secure, password-protected digital systems
• Restricted access to personal information — only staff who need it can access it
• Regular staff training on privacy and confidentiality
• Secure storage of physical records

We retain personal information for as long as required by law and our obligations as an NDIS provider, or until you request its deletion (where legally permissible).

In the event of a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

6. Your Rights

You have the right to:

• Access your personal information that we hold
• Correct any inaccurate or out-of-date information
• Withdraw consent for us to use or share your information (where applicable)
• Request deletion of your information (subject to legal obligations)
• Make a complaint if you believe we have mishandled your information

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Cookies & Website

Our website (sadergoodcare.com.au) may use cookies and similar technologies to improve your browsing experience. These may include:

• Essential cookies required for the website to function
• Analytics cookies to help us understand how visitors use our site

You can disable cookies through your browser settings, however this may affect the functionality of our website.

We do not use cookies to collect personally identifiable information without your consent.

Forms on our website (including referral, contact, careers and feedback forms) are processed using a third-party form-submission service. This means information you submit through these forms may be transmitted to and briefly processed by that service before being delivered to us, and this processing may occur outside Australia. We only use this service to route your submission to us — we do not authorise it to use your information for any other purpose.

8. NDIS & Mandatory Reporting

As a registered NDIS provider, we have mandatory obligations under the NDIS Act 2013 and the NDIS Practice Standards. These include:

• Reporting certain incidents to the NDIS Quality and Safeguards Commission
• Cooperating with investigations and audits
• Disclosing information where a participant's safety is at risk

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Sader Good Care Privacy Officer
📍 92 Cleeland St, Dandenong VIC 3175
📞 0412 753 106
✉️ info@sadergoodcare.com.au
🌐 sadergoodcare.com.au

This Privacy Policy was last updated: April 2025
Sader Good Care Pty Ltd | ABN: 35 652 550 519 | NDIS Registration: 4-J974K3F