Participants & Families
Your rights matter. Learn about your entitlements, safety, privacy and how to raise concerns.
Your Rights Matter
As an NDIS participant, you have important rights that we are committed to protecting and upholding.
✓ Choice & Control
You have the right to choose how your support is delivered and who provides it. Your preferences guide our approach. You can change your mind and request different support arrangements at any time.
✓ Dignity & Respect
You deserve to be treated with dignity and respect at all times. Your cultural background, faith, identity and choices are respected. You should never feel judged or disrespected.
✓ Safe Support
You have the right to safe, quality support that protects your wellbeing. We take safeguarding seriously and have processes to keep you safe.
✓ Be Heard
Your voice matters. You can raise concerns, make suggestions, give compliments or make complaints without fear of unfair treatment or loss of support.
✓ Privacy
We handle your personal information in accordance with our Privacy Policy and applicable privacy requirements. Please read our Privacy Policy for information about how we collect, use, store and disclose personal information.
✓ Independent Advocacy
You can access free advocacy support to help you understand your rights, plan your support and raise concerns.
Important Information
Communication Preferences
We respect how you prefer to communicate. If you need information in a different format (large print, audio, easy read, another language), let us know and we will arrange it.
Support Planning
Your support plan should be created with you, not for you. You get to decide what support you need, who provides it, when and how often. Regular reviews ensure your plan stays current.
Service Agreements
Before we start working with you, we'll give you a clear agreement explaining what support we provide, how much it costs and what to expect. Ask questions if anything isn't clear.
Changing or Ending Support
You can change how your support works or stop using our services. We want to help transition smoothly if your needs change. Just let us know what works best for you.
Safety & Wellbeing
Your safety is our top priority. We have processes to protect you from harm, neglect and abuse. If you're ever worried about your safety, speak to us or contact the NDIS Commission.
Your Privacy
We handle your personal information in accordance with our Privacy Policy and applicable privacy requirements. Please read our Privacy Policy for information about how we collect, use, store and disclose personal information.
How to Raise a Concern
We take all feedback seriously. If something isn't working well, please tell us. Your feedback helps us improve.
Ways to give feedback:
- 📞 By phone: 0412 753 106
- ✉️ By email: info@sadergoodcare.com.au
- 💬 WhatsApp: Chat with us
- 📝 Online form: Feedback & Complaints Form
- 👥 In person: Visit us at 92 Cleeland Street, Dandenong
Important: You can give feedback anonymously if you prefer. You will never be treated unfairly for giving feedback or making a complaint. We take all concerns seriously and will respond to you.
Help & Advocacy
You have the right to independent support if you need help understanding your rights or raising concerns.
Independent Advocacy
Free advocacy services are available to help you understand your rights, plan your support and raise concerns. An advocate is someone who can speak up for you and help you be heard.
Find an Advocate →NDIS Quality & Safeguards Commission
The NDIS Commission is an independent body that makes sure NDIS providers like us are delivering quality services and acting safely. You can make a complaint to them if you're not happy with our service.
Make a Complaint to NDIS Commission →Emergency or Immediate Risk
If you or someone else is in immediate danger or at risk of serious harm, call 000 (emergency services) immediately.
Do not wait. 000 is available 24/7 and is free to call. Tell the operator what's happening and they will send help right away.
You can also contact:
- 1800 RESPECT (1800 737 732) — for family and domestic violence
- Lifeline: 13 11 14 — for mental health support
- Kids Helpline: 1800 55 1800 — for young people
Ready to Get Support?
If you'd like to learn more or get started with our services, we're here to help.
Sader Good Care
Registered NDIS provider committed to supporting people with disability to live the life they choose.