Feedback & Complaints
We are committed to providing safe, respectful and quality support. Your feedback helps us improve and grow.
We welcome all types of feedback — both positive and negative. Your input makes us better and helps us serve our community with excellence.
Every piece of feedback is taken seriously and reviewed by our team.
We aim to acknowledge complaints within 2 business days and resolve them as promptly as possible. If a matter needs more time, we'll keep you informed of progress.
Your privacy is protected. You can also submit feedback anonymously.
Your services will never be affected by raising a complaint or concern.
Types of Feedback
Compliments & Suggestions
- Positive feedback about a support worker
- Suggestions to improve our services
- Ideas for new programs or activities
- General comments about your experience
Complaints & Concerns
- Dissatisfaction with service quality
- Concerns about a support worker's conduct
- Issues with scheduling or communication
- Concerns about safety or wellbeing
- Billing or invoicing disputes
Fill in the form below and we will get back to you as soon as possible.
Not Satisfied? Escalation Options
If you are not happy with our response, you can contact an external body at no cost.
- NDIS Commission: 1800 035 544 | ndiscommission.gov.au
- OAIC (Privacy): 1300 363 992 | oaic.gov.au
- Victorian Ombudsman: 1800 806 314 | ombudsman.vic.gov.au
Sader Good Care
NDIS registered provider committed to empowering people with disability to live the life they choose — with dignity, respect, and compassion.